Privacy Policy

1. Introduction

Bittracking ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bittracking.org or use our tracking and recovery services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services. By accessing our website and using our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website or through our services includes:

Personal Data

Personally identifiable information that you voluntarily provide to us when registering for our services or when choosing to participate in various activities related to our services, including:

• Full name
• Email address
• Phone number
• Mailing address
• Financial information (related to your lost assets)
• Blockchain addresses and transaction IDs
• Information about the platforms or services where your assets were lost
• Any other information you choose to provide

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data From Social Networks

User information from social networking sites, such as name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website or our services to:

• Provide and bill for services
• Investigate and attempt to recover your lost assets
• Communicate with you about your recovery case
• Create and manage your account
• Compile anonymous statistical data and analysis for use internally or with third parties
• Deliver targeted advertising, newsletters, and other information regarding our services to you
• Email you regarding your account or order
• Enable user-to-user communications
• Generate a personal profile about you to make future visits to the website more personalized
• Increase the efficiency and operation of the website and our services
• Monitor and analyze usage and trends to improve your experience with the website and our services
• Notify you of updates to the website and our services
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
• Process payments and refunds
• Request feedback and contact you about your use of the website and our services
• Resolve disputes and troubleshoot problems
• Respond to product and customer service requests

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

Interactions with Other Users

If you interact with other users of the website, those users may see your name, profile photo, and descriptions of your activity.

Online Postings

When you post comments, contributions or other content to the website, your posts may be viewed by all users and may be publicly distributed outside the website in perpetuity.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Your Rights Regarding Your Data

You have certain rights regarding your personal data:

• The right to access information we hold about you
• The right to request correction of your personal data
• The right to request deletion of your personal data
• The right to object to processing of your personal data
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at support@bittracking.org.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Bittracking
Email: support@bittracking.org
Phone: +44 744 191 1785
Address: Paul St, London EC2A 4NE, UK