Terms of Service

Last updated: May 16, 2025

1. Introduction

Welcome to Bittracking ("Company", "we", "our", "us"). These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at bittracking.com (the "Service") operated by Bittracking.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please read it here.

Your agreement with us includes these Terms and our Privacy Policy ("Agreements"). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support@bittracking.org so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use the Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing support@bittracking.org.

3. Tracking and Recovery Services

Bittracking provides services aimed at helping individuals and businesses recover lost cryptocurrency and digital assets. Our services include but are not limited to investigation, tracing, legal consultation, and recovery assistance.

We do not guarantee the successful recovery of any assets. The likelihood of recovery depends on various factors including the specific circumstances of the loss, time elapsed, available documentation, and cooperation from third parties.

By engaging our services, you acknowledge that recovery efforts may not be successful and that fees may apply regardless of the outcome, as specified in our service agreements.

4. Fees and Payment

Our fee structure varies depending on the type and complexity of the recovery case. We may charge:

  • Initial consultation fees
  • Flat service fees for specific recovery services
  • Contingency fees based on a percentage of successfully recovered assets
  • Hourly rates for specialized services

All applicable fees will be clearly communicated before any services are rendered. Payment terms and methods will be specified in individual service agreements.

5. User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information about your case
  • Respond promptly to requests for additional information
  • Provide documentation to verify your ownership of the lost assets
  • Not use our services for any illegal purposes
  • Not misrepresent your identity or relationship to the lost assets

6. Intellectual Property

The Service and its original content (excluding content provided by users), features and functionality are and will remain the exclusive property of Bittracking and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Bittracking.

7. Limitation of Liability

In no event shall Bittracking, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service and unauthorized access, use or alteration of your transmissions or content
  • The outcome of any bittracking efforts, regardless of our level of effort or expertise applied

8. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Bittracking does not warrant that: (a) the Service will function uninterrupted, secure or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements or expectations, including the successful recovery of lost assets.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

11. Contact Us

If you have any questions about these Terms, please contact us at support@bittracking.org or through our contact page.